Terms of Service

Cerrana AI LLC

Last Updated: 12/08/2025

1) Acceptance of Terms

By accessing or using Cerrana AI LLC’s websites, software, AI systems, chat/voice assistants, automations, CRM tools, integrations, documentation, and related services (collectively, the “Services”), you (“Customer,” “you”) agree to these Terms of Service (the “Terms”) and our Privacy Policy available at Cerrana.com.

If you use the Services on behalf of a business or organization, you represent that you are authorized to accept these Terms on their behalf.

Age Requirement: You must be at least 18 years old to use the Services.

2) Changes to These Terms

We may update these Terms periodically. When we do, we will update the “Last Updated” date above and may notify you if changes are material.

Continued use of the Services after updates take effect constitutes your acceptance of the revised Terms.

3) Key Definitions

Deliverable(s): Any work product created through consulting or implementation services, including smart websites, funnels, CRM configurations, AI automations, prompts, scripts, voice/chat assistants, dashboards, and documentation.
SaaS Product(s): Cloud-hosted Cerrana software, including AI tools, widgets, assistants, automation platforms, and reporting systems, provided via subscription.
Customer Data: Content, information, prompts, system credentials, and data you submit to or generate through the Services.
Third-Party Services: Software, APIs, AI models, messaging providers (e.g., WhatsApp, SMS/A2P), CRMs, or integrations that Cerrana does not own or operate.

4) Accounts & Security

Some Services require creating an account. You agree to:

Provide accurate and current information
Protect your access credentials
Notify Cerrana immediately of unauthorized access

Cerrana may suspend accounts due to violations or security risk.

5) Scope of Services

5.1 Consulting & Implementation Services

Cerrana may provide:

Smart websites and high-converting funnels
AI chat and voice assistant development
CRM setup, optimization, and automations
Integrations with WhatsApp, Meta, email, SMS/A2P, telephony, Google, and other platforms
AI-powered workflow design
Sales process architecture
Training, onboarding, and operational support
Custom scripts, dashboards, and logic flows

Each project is defined in a proposal, statement of work (SOW), quote, or invoice (an “Order”).

5.2 SaaS Products

Subscription-based offerings may include:

AI assistants (chat or voice)
Scheduling and forms
CRM enhancements
Pipeline automation tools
Analytics and reporting modules
Website widgets and embeddable tools

Features and limits depend on the selected plan.

5.3 Beta Features

Beta features may be experimental and are provided as-is, without guarantee of stability.

6) Pricing, Billing & Payment

6.1 Fees

Fees for subscriptions, services, implementation, usage, or add-ons are defined in your Order or pricing page.

Unless explicitly stated, all fees are billed in advance and are non-refundable.

6.2 Taxes

You are responsible for all taxes, duties, and similar charges.

6.3 Late Payments

Cerrana may:

Suspend access
Charge interest
Recover collection costs

6.4 Refund Policy

Fees are non-refundable, except where required by law or specifically agreed to in writing.

6.5 Third-Party Fees

Charges related to third-party usage (SMS, A2P, WhatsApp Business API, telephony minutes, AI model consumption, servers, etc.) may be billed separately or directly by the provider.

7) Subscription Terms

7.1 Auto-Renewal

Subscriptions renew monthly or annually unless cancelled before the renewal date.

7.2 Upgrades & Downgrades

Upgrades take effect immediately; downgrades occur at the next renewal.

7.3 Usage Limits

Customers must comply with usage limits such as AI messages, automations, seats, storage, API calls, or conversation volume.

8) Intellectual Property

8.1 Cerrana IP

Cerrana retains all rights to:

Software, APIs, and backend systems
AI prompts, logic, and training data
Automations and workflows
Templates, scripts, branding elements
Documentation and assets

No rights are granted unless expressly stated.

8.2 Customer IP

You retain ownership of Customer Data. You grant Cerrana a license to use Customer Data only to provide, maintain, and improve the Services, and comply with applicable law.

8.3 Deliverables

Unless stated otherwise:

You receive a perpetual, non-exclusive license to use project-specific Deliverables internally.
Cerrana retains ownership of reusable frameworks, libraries, logic, prompts, components, and underlying methods used to create Deliverables.

8.4 Feedback

Feedback may be used by Cerrana freely and without obligation.

9) Acceptable Use

You agree not to:

Use the Services in unlawful ways
Upload or transmit harmful, abusive, or illegal content
Violate A2P/SMS/WhatsApp messaging policies
Attempt to bypass security or rate limits
Scrape or mine data without authorization
Misuse AI for disinformation or harmful purposes
Infringe on third-party intellectual property

10) Data Protection & Privacy

Cerrana processes Customer Data in accordance with the Privacy Policy on Cerrana.com.

We implement reasonable security controls, but no system is perfectly secure.

You are responsible for ensuring you have a lawful basis to provide Customer Data.

11) Third-Party Services

The Services may integrate or depend on platforms Cerrana does not control. Cerrana is not responsible for outages, policy changes, discontinuations, or pricing changes by third parties.

Your use of third-party platforms is governed by their terms.

12) Support & Service Levels

Support is provided based on your subscription plan or Order. Emergency and scheduled maintenance may temporarily affect availability.

All support communications must be directed to: support@cerrana.com

13) Publicity

Unless you opt out, Cerrana may list your business name and logo on Cerrana.com and in marketing materials as a customer reference.

14) Confidentiality

Both parties agree to protect the other’s confidential information using reasonable care.

Exceptions include information that is public, independently developed, legally required to be disclosed, or lawfully obtained.

15) Compliance Responsibilities

You are responsible for complying with all applicable laws including:

Data protection & privacy
Advertising regulations
A2P and telecom messaging rules
Applicable AI use requirements

Cerrana does not provide legal advice.

16) Suspension of Services

Cerrana may suspend Services due to:

Payment failure
Terms violations
Security risks
Abuse or misuse
Legal or regulatory requirement

We will attempt to notify you when practical.

17) Termination

17.1 Cancellation

You may cancel subscriptions anytime; they remain active until the end of the billing cycle.

17.2 Termination for Cause

Either party may terminate for material breach not cured within 30 days.

17.3 Post-Termination

Upon termination:

Services end immediately
Customer Data export may be available for 30 days upon request
IP, confidentiality, and liability clauses survive termination

18) Disclaimers

Except as expressly stated:

Services are provided “as-is”
Cerrana makes no guarantee of error-free or uninterrupted operation
All implied warranties are disclaimed to the fullest extent permitted by law

19) Limitation of Liability

To the fullest extent permitted by law:

Cerrana is not liable for indirect or consequential damages, including lost profits or data
Total liability is limited to the greater of: (a) Fees paid in the prior 12 months, or (b) USD $1,000

20) Indemnification

You agree to indemnify Cerrana from claims arising from:

Your misuse of the Services
Customer Data
Violations of these Terms
Unauthorized modifications or combinations of Deliverables

21) Force Majeure

Neither party is liable for delays or failures caused by events outside reasonable control, including outages, cyberattacks, natural disasters, war, or governmental action.