Privacy Policy
Cerrana AI LLC (“Cerrana,” “we,” “our,” or “us”) provides AI-powered assistants, automation tools, CRM integrations, website services, and related software (“Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our Services or visit Cerrana.com.
By using our Services, you agree to this Privacy Policy and our Terms of Service.
1) Information We Collect
We collect the following categories of information:
1.1 Information You Provide
- Contact information (name, email, phone)
- Account credentials you create
- Business information (company name, industry, users)
- Payment details (processed via secure third-party providers)
- Content you upload (files, prompts, scripts, AI inputs, CRM data)
- Communications with us (email, chat, support requests)
1.2 Automatically Collected Information
- Device and browser information
- IP address and general location
- Usage logs (pages visited, features used, actions taken)
- Cookies and similar tracking technologies (analytics, security, preferences)
1.3 Customer Data in Integrations
If you connect external services (e.g., WhatsApp, SMS/A2P, email platforms, Meta/Google, CRMs), we may process data from those systems solely to deliver the features you configure.
You are responsible for having the lawful right to share such data.
2) How We Use Information
We use personal and Customer Data to:
2.1 Provide & Improve Services
- Operate and maintain software
- Create AI-based outputs (chat/voice assistants, automation responses, workflows)
- Deliver integrations (CRM syncing, messaging, scheduling, automations)
- Train models, enhance accuracy, and improve reliability (with appropriate safeguards)
2.2 Security & Compliance
- Detect and prevent fraud or abuse
- Enforce our Terms
- Debug platform issues
- Maintain system integrity and safety
2.3 Customer Support
- Respond to inquiries
- Provide onboarding, troubleshooting, training
2.4 Business Operations
- Billing and account management
- Service analytics and product improvement
- Marketing communications you opt into
AI Note (Important Disclosure)
Cerrana may use third-party AI/LLM services (e.g., OpenAI, Google AI, Meta AI) or our own proprietary AI models to deliver features you explicitly enable, such as:
- Summarization
- Classification
- Natural language responses
- AI voice/chat assistants
- Workflow automation logic
Where feasible, we minimize, mask, or de-identify Customer Data before sending it to model providers. We do not permit model providers to use Customer Data to train or improve their public models unless explicitly allowed by the customer.
3) Sharing & Disclosure
We do not sell personal information. We may share or disclose information only as described below:
3.1 Service Providers / Processors
Third parties that help us operate the Services, including:
- Hosting/servers
- SMS and telephony carriers
- WhatsApp and messaging platforms
- Email delivery services
- Payment processors
- Analytics and monitoring
- Customer support tools
- Cloud infrastructure
These providers are contractually required to process information only according to our instructions.
3.2 Integrations You Enable
If you configure connections to third-party systems (e.g., WhatsApp, Meta, SMS, CRMs, email platforms), Customer Data will flow to those services based on your settings. You are responsible for the configuration and compliance of those integrations.
3.3 Corporate Transactions
Information may be shared or transferred if we engage in a merger, acquisition, financing, or asset sale, subject to confidentiality and continuity safeguards.
3.4 Legal & Safety Obligations
We may disclose information if required to comply with laws, regulations, or legal processes; respond to lawful requests; or protect the rights, safety, or property of Cerrana, users, or the public.
4) Data Retention
We retain personal information only as long as necessary to provide the Services, fulfill the purposes described in this Policy, comply with legal obligations, or resolve disputes.
You may request deletion at any time: support@cerrana.com
5) Your Rights
Depending on your location (including GDPR and CCPA jurisdictions), you may have rights to:
- Access your personal data
- Request correction or deletion
- Request a copy of your data
- Opt out of certain uses (marketing, cookies)
- Restrict or object to processing
- Withdraw consent for features that rely on consent
To exercise these rights, contact: support@cerrana.com
You will not be discriminated against for exercising privacy rights.
6) Cookies & Tracking
We use cookies and similar technologies for security, site functionality, user preferences, analytics, and feature performance. You may modify cookie settings in your browser or through tools we provide.
7) Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information, including:
- Encryption in transit
- Access controls and authentication
- Monitoring and intrusion detection
- Secure development practices
No system is 100% secure, but we work continuously to improve protection.
8) International Data Transfers
If you access the Services from outside the United States, your information may be processed in the U.S. or other countries with different data protection laws. We use reasonable safeguards for international transfers where required.
9) Children’s Privacy
Our Services are not intended for users under 18. We do not knowingly collect information from children. If you believe a child has provided information, contact us at support@cerrana.com.
10) Changes to This Privacy Policy
We may update this Policy periodically. If we make material changes, we will update the “Last Updated” date and may provide additional notice. Continued use of the Services after changes take effect means you accept the updated Policy.
11) Contact Us
For privacy questions, requests, or concerns, contact: